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Forum Discussion

Z11's avatar
Z11
Explorer | Level 4

Hi Megan! 

There is no "update email address" button. It says: 

 

"Verify your email address
Verify your email address at x@xx.xx to share folders and ensure your account can be recovered."
 
I tried to send an email, hoping it will give me an updating option, but it just sent it to this (non-existent) email address, and that's all. 😞 I can't change it in this way. Can I change it somewhere else? 
SnowBlue's avatar
SnowBlue
New member | Level 2
2 years ago

SAME problem. It's so hard to believe that after 20 years of being in business Dropbox does not have anybody that people in my subscription tier can talk to. No phone number, nothing.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey SnowBlue, when you submitted the help request, which email address did you put in? The one with the typo or one that you can access?

     

    If it's the one with the typo, it would make sense that you didn't receive a confirmation email.

     

    If you put in an address that you can access, can you also check your spam folder, to see if the confirmation email went there?

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