You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Mark77
2 days agoNew member | Level 2
My wife can't access her email to get the Dropbox code. We can't reach support either.
My wife has lost access to the email she set up her dropbox account with. Since accessing her account 2FA was introduced. Guess what? Upon trying to sign in she can't get access to the code in ord...
Mark77
14 hours agoNew member | Level 2
Nancy---one of the problems is that I cannot navigate my way to the page you show above. When I go in icognito mode to your support page it tells me I have to log in before I can contact someone. Even in icognito mode.
Here is what I get:
Contact Dropbox Support
Log in to view your support options and contact customer support
Log in
Having trouble logging in? Need help with a billing issue?
--When I then click on "having trouble logging in" or "billing issue" I just get FAQs---no login.
So really I can't actually even submit a request per your advice above. That page is not available that i can see
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!