You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My wife can't access her email to get the Dropbox code. We can't reach support either.
My wife has lost access to the email she set up her dropbox account with. Since accessing her account 2FA was introduced. Guess what? Upon trying to sign in she can't get access to the code in ord...
Nancy
Dropbox Staff
Dropbox StaffHey Mark, I’m afraid phone support is only available to paid Business customers at the moment.
As for the support page, I just tested it on my end, while not being logged in to ANY Dropbox account to make sure there’s no issue and it seems to be working fine; there’s indeed an option to log a ticket directly, as shown below:
Can she give this a go via an incognito window instead?
