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A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message th...","body@stringLength":"1469","rawBody":"\n

My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I can’t logon. I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone. See attached screenshot with error message

Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Apple’s private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks

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The support staff has not helped me. They just copy and paste from online help, insult me, and their replies most recently tell me to login to read their replies when they know I can’t login - that’s why I’m asking support for help. I’ve never seen such incompetence from support staff, and I’ve been online for decades. Here is the error message I receive when I try to login to read their support replies. I had just tried to login. There was no too long since I logged in

Also, the screenshot I attached when I opened this discussion shows that the application was trying to send me a code via text/SMS but then I received an error message instead. I had my phone number on my account. It appears that my phone number was removed as your app was trying to send me the code so I could login. Again, I am asking that you review the audit trail to see who/how etc. my phone number was removed. If you cannot help me with this, please copy and paste this info onto my help desk ticket and refer it to a manager. Thanks

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