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JRC_Camp's avatar
JRC_Camp
New member | Level 2
10 months ago

Mistyped email results in not being able to verify account

I was sent a DB link for work. Dropbox asked me to verify my email address. In a rush, I inputted a typo in my email address. This has resulted in Dropbox sending all my verifications to someone who ...
Account Access
Account Verification
emails
Security
JRC_Camp's avatar
JRC_Camp
New member | Level 2

Thanks Nancy. Typo was in the email name (you'd think I would get that right).

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for clarifying that! In this case, I’d suggest setting up a new Dropbox account instead with the correct email address, and transferring any files you may have uploaded to Dropbox there.

  • JRC_Camp's avatar
    JRC_Camp
    New member | Level 2
    10 months ago

    Really? It's a work Dropbox so I would have to get IT to do I guess. The entire organisation is attached to them, so I can't move them anywhere. Can I just create the new Dropbox and link to all my old pathways?

    • JRC_Camp's avatar
      JRC_Camp
      New member | Level 2
      10 months ago

      Also. Just to be clear. This is only for links to view files on the web. All my other Dropbox stuff works and knows who I am.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Just to clarify, do you have any files stored on this Dropbox account at all? 

         

        If you just wish to view shared links, you can even do this without being logged into a Dropbox account.

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