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JRC_Camp's avatar
JRC_Camp
New member | Level 2
10 months ago

Mistyped email results in not being able to verify account

I was sent a DB link for work. Dropbox asked me to verify my email address. In a rush, I inputted a typo in my email address. This has resulted in Dropbox sending all my verifications to someone who ...
Account Access
Account Verification
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Welcome to our Community, JRC_Camp! 

 

Out of curiosity, was the typo made in the email name or the domain? 

 

Let me know, and we’ll take it from there.

  • JRC_Camp's avatar
    JRC_Camp
    New member | Level 2
    10 months ago

    Thanks Nancy. Typo was in the email name (you'd think I would get that right).

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for clarifying that! In this case, I’d suggest setting up a new Dropbox account instead with the correct email address, and transferring any files you may have uploaded to Dropbox there.

      • JRC_Camp's avatar
        JRC_Camp
        New member | Level 2
        10 months ago

        Really? It's a work Dropbox so I would have to get IT to do I guess. The entire organisation is attached to them, so I can't move them anywhere. Can I just create the new Dropbox and link to all my old pathways?

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