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JRC_Camp's avatar
JRC_Camp
New member | Level 2
10 months ago

Mistyped email results in not being able to verify account

I was sent a DB link for work. Dropbox asked me to verify my email address. In a rush, I inputted a typo in my email address. This has resulted in Dropbox sending all my verifications to someone who doesn't exist. I can't see how to reset my verification so I can input the right email. There are only steps to resend to the wrong address. Our IT can't resolve this either.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to our Community, JRC_Camp

     

    Out of curiosity, was the typo made in the email name or the domain? 

     

    Let me know, and we’ll take it from there.

    • JRC_Camp's avatar
      JRC_Camp
      New member | Level 2

      Thanks Nancy. Typo was in the email name (you'd think I would get that right).

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying that! In this case, I’d suggest setting up a new Dropbox account instead with the correct email address, and transferring any files you may have uploaded to Dropbox there.

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