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Hello,

\n

We have created a dropbox account with an adress email.

\n

We have deleted this account because we thought we made an error with the set up.

\n

We are trying to recreate a dropbox account with the same email adress.  Dropbox tells me that they are happy to see me back, we put the password but then nothing happens.  Nothing is opening, we stay on the same screen where we have to put the password.

\n

We once received the 6 digit code but we don't get any screen where we can enter it...

\n

Can you help me?  

\n

Thank you.

\n

Déborah

","kudosSumWeight":0,"postTime":"2025-01-28T02:47:51.195-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:819756_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":62},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello,

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We have created a dropbox account with an adress email.

\n

We have deleted this account because we thought we made an error with the set up.

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We are trying to recreate a dropbox account with the same email adress.  Dropbox tells me that they are happy to see me back, we put the password but then nothing happens.  Nothing is opening, we stay on the same screen where we have to put the password.

\n

We once received the 6 digit code but we don't get any screen where we can enter it...

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Can you help me?  

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Thank you.

\n

Déborah

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Thanks for these updates, Déborah, this is interesting.

Do you get the same behavior if you clear the browser's cache or if you try from a private browsing/incognito window?

","body@stringLength":"186","rawBody":"

Thanks for these updates, Déborah, this is interesting.

Do you get the same behavior if you clear the browser's cache or if you try from a private browsing/incognito window?

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Hi, just to let you know that we receive emails from Dropbox... It means that the account is probably still valid and not deleted but why can't we log in ?  Do you think it is a computer set up problem?

 

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Hi, just to let you know that we receive emails from Dropbox... It means that the account is probably still valid and not deleted but why can't we log in ?  Do you think it is a computer set up problem?

 

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Hello,

We tried both solutions and it does not work.  Still the same screen that remains fixed once we have entered our password.

We receive the 6 digit code but get no screen to put it on.

Deborah

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Thanks for trying, Déborah.

In that case, can we email you, to investigate further?

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