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BadEgg's avatar
BadEgg
New member | Level 2
8 months ago

I'm unable to access my account, since I'm not receiving the 2FA email from Dropbox

So I needed to create a 2nd Dropbox account, just to ask this question of the community...   If the 2-Factor Authentication email never arrives, am I stuck and locked out forever?   Details: ...
Account Access
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for posting on our Community today, BadEgg.

 

It sounds like you’re being asked for the one-time security code. 

 

Did you also add no-reply@dropbox.com to your email contacts and it didn’t help? 

 

If not, feel free to log a ticket instead with our support team (by following these exact steps). You can also send me your ticket number here afterwards, and I’ll leave them an internal note on your behalf. 

 

Let me know how this goes.

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