Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been using DropBox for 10 months and I have the Basic plan or the free one . My point is that I don't want to lose my files because there are folders of my minecraft modpack via Technic Launcher , and most importantly dropbox suits me and it's the only one that works :d . And most importantly I don't even know how it's meant to be Team , please explain more . Thank you
Dwrajee, can you send me a screenshot of what you see here?
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Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?
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If not, then I’d suggest waiting for our support team’s reply directly in your ticket, since they have account visibility that we don’t here on the forum (I’ve also left them an internal note on your behalf).
","body@stringLength":"866","rawBody":"\n
Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?
\n\n
If not, then I’d suggest waiting for our support team’s reply directly in your ticket, since they have account visibility that we don’t here on the forum (I’ve also left them an internal note on your behalf).
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issue, received an email about a locked teams account but i never set up a trial, i was upgraded automatically from my dropbox professional account to the essentials last fall. There is no record i can find of a business teams upgrade. Ive followed the instructions above but i cant find anything about a team on my account so i can’t ‘disband’ it. How do i prevent my files from being deleted?
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