I received an email that my team is locked - how can I save my files?
Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been usin...
I have the same issue, received an email about a locked teams account but i never set up a trial, i was upgraded automatically from my dropbox professional account to the essentials last fall. There is no record i can find of a business teams upgrade. Ive followed the instructions above but i cant find anything about a team on my account so i canât âdisbandâ it. How do i prevent my files from being deleted?
Dwrajee, can you send me a screenshot of what you see here?
Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?
If not, then Iâd suggest waiting for our support teamâs reply directly in your ticket, since they have account visibility that we donât here on the forum (Iâve also left them an internal note on your behalf).
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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Hello , this morning I received this email from you ( screenshot below ) and that my team will be blocked etc , I'm not aware that I'm starting a team , rather I don't remember because I've been using DropBox for 10 months and I have the Basic plan or the free one . My point is that I don't want to lose my files because there are folders of my minecraft modpack via Technic Launcher , and most importantly dropbox suits me and it's the only one that works :d . And most importantly I don't even know how it's meant to be Team , please explain more . Thank you
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Dwrajee, can you send me a screenshot of what you see here?
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Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?
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If not, then Iâd suggest waiting for our support teamâs reply directly in your ticket, since they have account visibility that we donât here on the forum (Iâve also left them an internal note on your behalf).
","body@stringLength":"866","rawBody":"
, can you send me a screenshot of what you see here?
\n
\n
Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead?
\n
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If not, then Iâd suggest waiting for our support teamâs reply directly in your ticket, since they have account visibility that we donât here on the forum (Iâve also left them an internal note on your behalf).
I have the same issue, received an email about a locked teams account but i never set up a trial, i was upgraded automatically from my dropbox professional account to the essentials last fall. There is no record i can find of a business teams upgrade. Ive followed the instructions above but i cant find anything about a team on my account so i canât âdisbandâ it. How do i prevent my files from being deleted?
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I have the same issue, received an email about a locked teams account but i never set up a trial, i was upgraded automatically from my dropbox professional account to the essentials last fall. There is no record i can find of a business teams upgrade. Ive followed the instructions above but i cant find anything about a team on my account so i canât âdisbandâ it. How do i prevent my files from being deleted?
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Dropbox Staff
