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Forum Discussion
I can't sign into my Dropbox team account, it's showing a Basic account, why?
I received an invite from an admin. I joined and created an account. We have endless storage but somehow I've created a free account using the link invite. I do not know how to fix this. Once I was able to sign into the team account and upload things without getting a message reading upgrade for more storage. I think maybe I have two account under my work email. I can't figure this out. Help.
- Jay
Dropbox Staff
Hi NoTimeForThis1, thanks for bringing this to our attention.
When you joined with the invite, did you login to the account that was invited to the Dropbox team?
Could you confirm what plan you're on when viewing this page?
This will help me to assist further!
Yes. I logged in with the same email but was not given a password. Maybe that is the issue?
- Jay
You should have had a password to login originally. Have you tried contacting your team admin to see if they've made any changes to your account?
