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Forum Discussion

Khaleddddd's avatar
Khaleddddd
New member | Level 2
8 months ago

I can't receive a code, and have forgotten my password.

I have aproblem accessing my account..i forget my password and when dropbox sends me code.. i don’t receive it on mail !?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Khaleddddd, let's jump right into this! 

     

    Are you talking about the code, when you try to reset the account's password, or about the 6-digit-security code? 

     

    Can you check your spam folder, to see if the email went there?

     

    If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again.

     

    Let me know how it goes.

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