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Forum Discussion
I can't access my account, in order to change my phone number it asks for a code to get in.
Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any h...
Rich
Super User II
Super User II
Kristian001 wrote:
I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox ...
Did you have two-step authentication enabled on your account, and it's sending a code to your old phone number? If so, refer to the following help article and reply back with any questions you have.
I dunno just when try login sends text too a number no longer active so can’t login
- Mark
Kristian001 wrote:
I dunno just when try login sends text too a number no longer active so can’t loginThe only way to change 2FA (which is what sends a code to your phone) is to have the device or the emergency recovery codes given upon set up. There is no way, at all, to get around this.
- I don’t have that phone anymore wiped it and sold it
- Mark
Kristian001 wrote:
I don’t have that phone anymore wiped it and sold itThen you need to use the recovery codes given when you set 2FA up.
If you didnt keep them safe then you cannot recover your account I'm afraid.
