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Forum Discussion
I can't access my account, in order to change my phone number it asks for a code to get in.
Hello does anyone know how u get in contact with Dropbox I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox don’t wanna loose all my photos any help thanks
- Rich
Super User II
Kristian001 wrote:
I need my phone number changing it’s a old phone number and now it asks for a code too get in my Dropbox ...Did you have two-step authentication enabled on your account, and it's sending a code to your old phone number? If so, refer to the following help article and reply back with any questions you have.
- I dunno just when try login sends text too a number no longer active so can’t login
- Mark
Kristian001 wrote:
I dunno just when try login sends text too a number no longer active so can’t loginThe only way to change 2FA (which is what sends a code to your phone) is to have the device or the emergency recovery codes given upon set up. There is no way, at all, to get around this.
