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Forum Discussion
Getting an error when signing in with my old email address and password
I can't get into my old account and the email is different now and I had remembered login and password saved in phone and when I try to login in it says error sign in etc. I tried emailing them but i...
Megan
Dropbox Staff
Dropbox StaffHi Antman7, I removed your screenshots since they contain sensitive content.
So, just to clarify: you can't sign in using both the old, and the new email address?
Also, based on your screenshot, it seems you're trying to sign-in using Google Sign in, if I'm not mistaken.
Do you happen to remember the account's credentials, in order to directly input them in our app and try it that way?
- I do it without Google and it sends the verification code to the email that is no longer in use because the email company changed and turn into Email.com. but I put the right password in and it does a verification code two step enter
- Megan
I'm guessing that when you use the website to try and log into the account, you don't get any errors, right Antman7?
If you don't have access to our six-digit-security code, due to not having access to the email address linked to the account, then we'd need to have a closer look into this via email, to see what can be done.
Is that okay?
- Yeah that is okay
