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Forum Discussion
Email deleted No Accessible
The email address associated with my PAID SUBSCRIPTION has been terminated and I cannot access my Dropbox account because I keep getting requested to answer the Auth Email that Dropbox is sending to the non existent email address
Hi Walter
The email address is gone - no chance of rectifying it as the company no longer supports emails
All I want to do is have access to my subscription and without the Authorisation Code that is sent by Dropbox to my (now defunked )email I cannot get in to at least change the email address to my current one
The email address was removed as far as I can see
We also had an outlook address of removed but I believe that was old
- Megan
Dropbox Staff
Hi Suz2001, can you clarify if you're talking about our 6-digit security code, or if the account was using 2FA?
Is it possible to reach out to the email service provider, to ask them to re-enable the email?
What Im saying is that I cannot get the Author code that Dropbox requests when you want to sign in to your account thru my emails as the email registered with Dropbox no longer exists - the provider is also not available
