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Forum Discussion
Dropbox sent me emails about my account getting disabled, but I received them days later.
I need help! I have been with Dropbox for years. I am just now seeing this email that says my account was locked and that my account would be deleted by the Oct 16th. its now 28th! It was a business account. I wasnt getting my emails. Had I known I would have made sure I took care of it. Can I get some assistance please!!!??!!??
- Mark
Super User II
rycherych wrote:
I need help! I have been with Dropbox for years. I am just now seeing this email that says my account was locked and that my account would be deleted by the Oct 16th. its now 28th! It was a business account. I wasnt getting my emails. Had I known I would have made sure I took care of it. Can I get some assistance please!!!??!!??
Its almost certain that as its so far past the 16th the account is not recoverable. They are usually very hard and fast deadlines - with warnings going out for months before.
All you can do is contact support via www.dropbox.com/support. Probably WHILE NOT LOGGED IN ANYWHERE - even here, so use incognito windows.
