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Forum Discussion
Dropbox purged my original account. How can I find the old one?
1. Drop box sent me an email notifying me of updates to a folder previously shared with me. See it:
2. When I clicked one of the links to view it, the Link took me to Drop Box's login/sign-up page:
3. I put in my Dropbox email (the email where DropBox sent me a notification, mentioned in my first sentence). I clicked "continue" and Dropbox revealed input fields for my first name, last name, password, etc... I realized the input fields were not typical for a login. Therefore, I tried unsuccessfully to find a true login page. Each time I found a "login" page, DropBox wanted me to "Sign up" So, I thought I must have to fill in the input fields to login.
4. I entered my name, etc., When I got to the "enter a password" field, I tried entering mine. It would not allow my password because DropBox now requires a special character. When my account was originally made, I didn't have to use a special character. The rules have changed. So, I added a special character to my original password. Basically, i went through the process of creating a new Dropbox account using an email to a previous account. DropBox did not recognize that my email was connected to an account. Instead, DropBox purged my original account anf gave me a new new account. All my stuff is gone.
I believe the technical issue is that my old password did not use a "special character." DropBox now requires a special character in the password (they didn't when I originally created my account. And, this may have caused a problem with DropBox recognizing my email. Hence, DropBox made me sign in all over again and purge my original account.
5. The links in the Dropbox email no longer take me to the login page. Instead, I get this:
Can you solve this issue and restore my original account?
- Megan
Dropbox Staff
Hey messedup, sorry to hear about that!
It sounds based on all the info you've provided so far that you created a new account from scratch.
Your old account could still be active. Is it possible that you have two email addresses, or that your previous account was a paid one, by any chance?
Let me know more, and we'll take it from there!
No. I did not create a new account from scratch. I had one account linked to my email. I do not have two email addresses. I did not and do not have a paid account.
I created an account on 5/20/2022 using my email. My last login before Dropbox forced me to create a new account was on Oct 5, 2024 at 10:12 pm (CDT) on Chrome on Mac OS X.
On Oct 19, 2024 I checked an email from Dropbox I received on 2024-10-14 03:54. It was an email notifying me of updates to a folder previously shared with me. When I clicked one of the links to view it, the Link took me to Dropbox's login/sign-up page. At this point, as explained previously, DropBox forced to create a new account and I lost all my data.
Can you solve this issue and restore my original account? Or can you forward my issue to a support team that can communicate with me by email?
I understand you may not be a real person and therefore communication might be difficult.
- Rich
Super User II
Or can you forward my issue to a support team that can communicate with me by email?
You can contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see options for issues logging in. Go through the options and click the This did not solve my issue button. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I understand you may not be a real person and therefore communication might be difficult.
Everyone on the Community is a real person. There are no bots here.
