You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

messedup's avatar
messedup
New member | Level 1
4 days ago

Dropbox purged my original account. How can I find the old one?

1. Drop box sent me an email notifying me of updates to a folder previously shared with me. See it: 2. When I clicked one of the links to view it, the Link took me to Drop Box's login/sign-up ...
Account Access
Create or delete account
messedup's avatar
messedup
New member | Level 1

No. I did not create a new account from scratch. I had one account linked to my email. I do not have two email addresses. I did not and do not have a paid account.

I created an account on 5/20/2022 using my email.  My last login before Dropbox forced me to create a new account was on Oct 5, 2024 at 10:12 pm (CDT) on Chrome on Mac OS X.

On Oct 19, 2024 I checked an email from Dropbox I received on 2024-10-14 03:54. It was an email notifying me of updates to a folder previously shared with me. When I clicked one of the links to view it, the Link took me to Dropbox's login/sign-up page. At this point, as explained previously, DropBox forced to create a new account and I lost all my data.

Can you solve this issue and restore my original account? Or can you forward my issue to a support team that can communicate with me by email?

I understand you may not be a real person and therefore communication might be difficult.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 days ago
messedup wrote:

Or can you forward my issue to a support team that can communicate with me by email?

You can contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see options for issues logging in. Go through the options and click the This did not solve my issue button. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

messedup wrote:

I understand you may not be a real person and therefore communication might be difficult.

Everyone on the Community is a real person. There are no bots here.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!