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Forum Discussion
Deleted account. How to get my files back?
My dropbox account was linked to the email to the nonprofit organization I am a member of. (Not the current email I am using) under the nonprofit account I had gathered an archive of materials from across 25 years.
A decision was made to purge all accounts that had never logged on or that had not logged in in over 5 years. My last log on was 6 months ago, also no one in our organization has ever spelled their name like me. Yet somehow my email, the one linked to the archive dropbox, was purged.
When I realized I couldn’t access my email I contacted IT but after they restored/recreated my email it did not access my
Original dropbox. Is there away to restore my files?
Dropbox isnt linked to email, so, the account wont have been removed due to that. However, if they also removed it as an unused licence what happens depends upon what they set up - if it was an accident it can be rolled back within 7 days, or, they can opt to keep all the data even if the account is removed. However thats a question you need to ask them.
Unfortunately Dropbox cannot get info back from deleted accounts. 😞
- Mark
Super User II
Dropbox isnt linked to email, so, the account wont have been removed due to that. However, if they also removed it as an unused licence what happens depends upon what they set up - if it was an accident it can be rolled back within 7 days, or, they can opt to keep all the data even if the account is removed. However thats a question you need to ask them.
Unfortunately Dropbox cannot get info back from deleted accounts. 😞
- I had a feeling that would be the case.
Thanks
