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Does anyone know how to get a copy of the Dropbox SOC-2 report? We need it as part of a security review. I've been stuck in a loop with their support team for 3 weeks, which keeps directing me to this page (https://www.dropbox.com/help/security/standards-regulations#SOC2), which in turn advises me to contact support.

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The sales rep says he created a task in the system which, in spite of numerous follow-ups, has been waiting for his manager's approval for a week.

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This is apart from the other three tickets I have sitting with the support team.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:233474_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:233475":{"__typename":"ModerationData","id":"moderation_data:233475","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:233475":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1972"},"id":"message:233475","revisionNum":1,"uid":233475,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:233474"},"conversation":{"__ref":"Conversation:conversation:233415"},"subject":"Re: Copy of SOC-2 Report","moderationData":{"__ref":"ModerationData:moderation_data:233475"},"body":"What are the ticket numbers?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"28","kudosSumWeight":0,"repliesCount":4,"postTime":"2017-07-22T15:01:49.250-07:00","lastPublishTime":"2017-07-22T15:01:49.250-07:00","metrics":{"__typename":"MessageMetrics","views":7072},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:233415/message:233475","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"28","rawBody":"What are the ticket numbers?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:233475_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:233415"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039689300":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039689300","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039689300":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039689300","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Hey @sbryant,

Sorry to hear about the frustration caused, I was glad to hear that your request has been taken care of.

Please keep in mind for future reference that SOC-2 reports must be requested by the Sales team, since they are the ones who can provide it. Because I understand your concern regarding your overall support experience, I’d like to ask you to get back in touch either here or on our twitter/ Facebook handles in case you need assistance and we’ll make sure to do our best to proceed to resolution as soon as possible.

If further assistance is needed, please keep me updated here.

Hope you have a great week ahead,

JaneA

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Hey @sbryant,

Sorry to hear about the frustration caused, I was glad to hear that your request has been taken care of.

If further assistance is needed, please keep me updated here.

Hope you have a great week ahead,

JaneA

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