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I can login successfully,  but needs me to check 6-digit code in email.

\n

 

\n

Before immigration, login dropbox never needs me to check 6-digit code in email.

\n

After immigration, it needs me to check 6-digit code in email. (same computer)

\n

 

\n

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

\n

I only want to login Dropbox without check email 6-digit code, so what can I do?

\n

 

\n

Thanks

","kudosSumWeight":4,"postTime":"2022-10-05T14:04:42.307-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Create or delete account","text":"Create or delete account","time":"2019-05-29T05:01:56.796-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:627390_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":55457},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I can login successfully,  but needs me to check 6-digit code in email.

\n

 

\n

Before immigration, login dropbox never needs me to check 6-digit code in email.

\n

After immigration, it needs me to check 6-digit code in email. (same computer)

\n

 

\n

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

\n

I only want to login Dropbox without check email 6-digit code, so what can I do?

\n

 

\n

Thanks

"},"Conversation:conversation:627390":{"__typename":"Conversation","id":"conversation:627390","solved":true,"topic":{"__ref":"ForumTopicMessage:message:627390"},"lastPostingActivityTime":"2024-08-01T07:23:16.064-07:00","lastPostTime":"2024-08-01T07:23:16.064-07:00","unreadReplyCount":429,"isSubscribed":false},"ModerationData:moderation_data:627390":{"__typename":"ModerationData","id":"moderation_data:627390","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:627390_3":{"__typename":"Revision","id":"revision:627390_3","lastEditTime":"2022-10-05T22:26:50.085-07:00"},"ForumReplyMessage:message:710071":{"__typename":"ForumReplyMessage","id":"message:710071","conversation":{"__ref":"Conversation:conversation:627390"},"author":{"__ref":"User:user:1740463"},"revisionNum":1,"uid":710071,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"subject":"Re: Can't access email to get 6-digit code","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:710071"},"parent":{"__ref":"ForumTopicMessage:message:627390"},"body":"

Hi

 

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

 

Any advice?

 

Thanks

 

","body@stringLength":"324","rawBody":"

Hi

 

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

 

Any advice?

 

Thanks

 

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Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

\n

 

\n

If yes, please check their notifications as the one-time code may be there.

\n

 

\n

Let me know how that goes.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2023-09-14T08:38:39.985-07:00","lastPublishTime":"2023-09-14T08:38:39.985-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":12308},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:713757","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"472","rawBody":"

, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

\n

 

\n

If yes, please check their notifications as the one-time code may be there.

\n

 

\n

Let me know how that goes.

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Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:710093"},"body":"
MaryD1 wrote:
\n

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

\n
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-08-29T08:10:25.786-07:00","lastPublishTime":"2023-08-29T08:10:25.786-07:00","metrics":{"__typename":"MessageMetrics","views":844},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:710093","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDcxMDU1Myw3MTA1NTM","node":{"__ref":"ForumReplyMessage:message:710553"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"675","rawBody":"
 wrote:
\n

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

\n
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:710093_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:710553":{"__typename":"ModerationData","id":"moderation_data:710553","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:710553":{"__typename":"ForumReplyMessage","uid":710553,"id":"message:710553","revisionNum":2,"author":{"__ref":"User:user:1740985"},"readOnly":true,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:710093"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:710553"},"body":"

I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
I know my password and email.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-30T16:37:55.533-07:00","lastPublishTime":"2023-08-31T02:51:37.171-07:00","metrics":{"__typename":"MessageMetrics","views":808},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:710553","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDcxMDU1NSw3MTA1NTU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDcxMDU1NSw3MTA1NTU","node":{"__ref":"ForumReplyMessage:message:710555"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"213","rawBody":"

I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
I know my password and email.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:710553_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:710555":{"__typename":"ModerationData","id":"moderation_data:710555","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:710555":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1740985"},"id":"message:710555","revisionNum":1,"uid":710555,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:710553"},"conversation":{"__ref":"Conversation:conversation:627390"},"subject":"Re: Can't access email to get 6-digit code","moderationData":{"__ref":"ModerationData:moderation_data:710555"},"body":"

I want to recover deleted files.
But when I log in, I get two-step verification and can't unlock the system.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"111","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-30T16:44:27.250-07:00","lastPublishTime":"2023-08-30T16:44:27.250-07:00","metrics":{"__typename":"MessageMetrics","views":800},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:627390/message:710555","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"120","rawBody":"

I want to recover deleted files.
But when I log in, I get two-step verification and can't unlock the system.

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Hi from me too, MaryD1!

\n

 

\n

Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)? 

\n

 

\n

If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well. 

\n

 

\n

If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.

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Hi from me too, !

\n

 

\n

Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)? 

\n

 

\n

If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well. 

\n

 

\n

If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.

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