You say Dropbox cannot delete the files, but I lost all my files (totally everything) from my dropbox.
\nThat's correct; Dropbox cannot delete files from your account. The only time they're able to delete anything is if your account is unpaid and idle for more than a year, then the entire account is deleted due to inactivity. Otherwise all deletions are either triggered by you, a device/service linked to your account or someone else with access to the files, such as in a shared folder.
\n\n
If files are missing from your account, check your Events page for information. If the files aren't listed on the Events page then they were either deleted beyond the time that the Events page covers, or the files were never synced to your account online. If the Events page is blank, you're likely signed in to a different (empty) account.
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