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Jose H.8's avatar
Jose H.8
Explorer | Level 3
9 months ago

My Documents & Download stopped syncing with my Mac folders & I don't know how to make them sync.

Sometime ago my Documents & Download Folders stopped syncing with my MAC folders, don't know how to make them Sync again, they are not listed on the Mac-Mini.local where you have the folders to sync,...
desktop
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshots, Jose H.8.

 

I see that the particular desktop folders seem to be backed up to Dropbox. What's the backup status exactly, when you look at the "Mac" folder here?

 

Also, what do you see when you hover over the Dropbox icon (in your menu bar) with your mouse?

Jose H.8's avatar
Jose H.8
Explorer | Level 3
9 months ago

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the screenshots, Jose H.8, everything seems to be working correctly with your backup.

     

    The fact that you don't see the backup folders within your Dropbox folder could be due to an update of the backup feature to the new experience; do you remember getting a notification about such an update at some point recently?

     

    If you did the update, you should be able to find your desktop folders in their original locations; they're still backed up, they're just not within the Dropbox folder anymore.

     

    You can read more about the update here.

    • Jose H.8's avatar
      Jose H.8
      Explorer | Level 3
      8 months ago

      Thanks for your reply,

       

      where are my Desktop, Downloads and Documents folders when I go to Dropbox on my phone or on another comuter?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi Jose H.8, you should be able to locate your Backups here, when you're on your mobile, or a different device. 

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