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Forum Discussion

lauram73's avatar
lauram73
Explorer | Level 4
3 years ago

No option for "make online only" when I right click my files

I have a professional DropBox account and I'm working on a Mac, OS 12.5. I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-...
desktop
dropbox business
Mac
sync
  • Jay's avatar
    Jay
    3 years ago

    Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

tartaronne's avatar
tartaronne
Explorer | Level 3
2 years ago

Hi

As far as I remember, I could turn on 'online only' both for folders and for single documents, photos and soundbites by 'right-clicking' on a file or a folder. Now there is no option for 'online only' on my pc (microsoft) or in dropbox online when I 'right-click'. And I've looked through different places but no smart sync or online only. Where did I go wrong - or have you altered how to access that feature? Anja

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey tartaronne, thanks for bringing this to our attention.

     

    Can you please check the sync status and version of the Dropbox app?

     

    You can hover over the Dropbox icon in your system tray for this info.

     

    Also, are you missing other Dropbox right-click options or just the "make online-only" one?

    • tartaronne's avatar
      tartaronne
      Explorer | Level 3
      2 years ago

      Hi again

       

      Thank you for the answer, but it didn't work. Hovering made no difference, nothing showed up. I've searched for 'system tray' and got some suggestions in Danish. Somehow I reached a box  in which Dropbox could search for dropbox files on my harddisk, and then I could mark them and tick a box saying 'only online'. I do not think I can find that again. So, I still do not know how to 'order' files to 'be only online' or view my system box. I think my dropbox version is quite old. How can I update? Do I have to download dropbox again? 🙂

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Anja! Sorry to jump in. 

         

        Just to clarify, if you check the bottom part of your screen, where your clock settings are located, can you see a small Dropbox icon there? 

         

        If yes, please try hovering once again, and send me a screenshot of what appears on your screen.

         

        Also, I’d like one more screenshot of the options you see when right clicking on a file/folder within your local Dropbox folder.

         

        Thanks!

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