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jro76's avatar
jro76
Explorer | Level 3
4 months ago

Never received verification email

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried the "resend email" numerous times as well as checked spam/junk, clutter, as well as deleted and All Mail options.  I just don't get the email.  I have put the no-reply@dropox address in the contact list as well as created rules so no emails coming from Dropbox go to spam, they should go directly to Inbox as well.  I don't know what else I can do to verify my email for my drop box account when I'm not receiving the verify email from drop box at all. Thanks for your time.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there jro76 - sorry to hear you're having issues with this.

     

    Since you've tried most of the troubleshooting you could from your end, may we reach out via email to have a further look internally?

     

    Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. 

     

    Thanks!

    • jro76's avatar
      jro76
      Explorer | Level 3

      Yes please do! You can't do much on Dropbox without verifying your email. Thank you

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey jro76!

         

        I just emailed you about this issue and we'll continue there.

         

        Thanks!

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