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Forum Discussion

Robert T.30's avatar
Robert T.30
Explorer | Level 3
2 months ago

I keep seeing a red exclamation flag on the Dropbox icon.

Why do I always see a red exclamation point on my Dropbox icon, but when I go online, there's no red icon, and no problems flagged? It's very annoying. 
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

The red icon doesnt replicate online or to other devices. So it only shows on the device having an issue.

 

If you go to the app and click on the icon and then click on your little name/image/letters at top right you can see a menu saying 'Sync Issues'. Have you checked that?

  • Robert T.30's avatar
    Robert T.30
    Explorer | Level 3
    2 months ago

    Yes, repeatedly. And there are no sync issues.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Robert T.30, can you click on the Dropbox icon again and send me a screenshot of the window you see next? I’d like to have a visual and see what we can try from there.

      • Robert T.30's avatar
        Robert T.30
        Explorer | Level 3
        2 months ago

        As requested

         

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