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Forum Discussion

Bruce Peck's avatar
Bruce Peck
Explorer | Level 3
2 years ago

How to stop Dropbox Backup?

How do I stop DropBox from backing up my attached external backup hard drive.  I don't want to have DropBox back up this device.
Computer Backup
Desktop
Dropbox Backup
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Bruce Peck,

     

    I had our Backup team take a look into this issue, and our internal tools show that your backup is disconnected. Is this accurate? We want to make sure that your issue is resolved! If you are still having this issue, you can reply to this message and we can take it from there.

     

    Regards,

    Ben

Bruce Peck's avatar
Bruce Peck
Explorer | Level 3
2 years ago

Thanks for the reply, however under Manage Backup the box is greyed out and will not let me do anything.  Seems like it is hung or locked up.  I wonder if I should delete the desktop app and start all over again.  Seems like there is s backup in progress that I cannot turn off. Any ideas?

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