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Helpful | Level 6

10 days ago

Dropbox for macOS on File Provider not available after a clean erase and reinstall

hi all.

my dropbox is not allowing me to turn on file provider on macOS after a clean erase and re-install from scratch on macOS Sequoia.

all my files need to be in that location where they were before.

can someone please help?

desktop

Folders

Mac

1 Reply

Hannah
Dropbox Staff
8 days ago
Hey Benjamin Gordon, thanks for reaching out to our Community again.

Can you let us know which version of the Dropbox app you currently have installed on your computer?

You can see that by hovering over the Dropbox icon in your menu bar.

Also, were you previously using the beta version (vXXX.3.XXXX) of the app or the stable one (vXXX.4.XXXX)?

Let me know and we'll go from there.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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hi all.

my dropbox is not allowing me to turn on file provider on macOS after a clean erase and re-install from scratch on macOS Sequoia.

all my files need to be in that location where they were before.

can someone please help?

","body@stringLength":"289","rawBody":"

hi all.

my dropbox is not allowing me to turn on file provider on macOS after a clean erase and re-install from scratch on macOS Sequoia.

all my files need to be in that location where they were before.

can someone please help?

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Hey Benjamin Gordon, thanks for reaching out to our Community again.

Can you let us know which version of the Dropbox app you currently have installed on your computer?

You can see that by hovering over the Dropbox icon in your menu bar.

Also, were you previously using the beta version (vXXX.3.XXXX) of the app or the stable one (vXXX.4.XXXX)?

Let me know and we'll go from there.

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