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aarvizu1's avatar
aarvizu1
New member | Level 2
3 years ago

Email Verification

Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that is the problem I am having. 

 

Does anyone know of a solution or has had this issue?

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Account Settings
Account Verification
Error Messages
  • felirat's avatar
    felirat
    3 years ago

    Hi Megan,

    Thx, it worked. Apparently, Firefox has some issues. I tried it from Chrome, and voilá, I got the mail.

    Thx again.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi aarvizu1, sorry to hear you're having issues with this.

     

    Have you tried another browser at all?  Can you maybe add no-reply@dropbox.com to your address book and then try sending the email again?

     

    Let me know how you get on. 

    • felirat's avatar
      felirat
      New member | Level 2
      3 years ago

      Hi,

      I have the same problem, and I know this is not related to spam, I can actually see the server logs.

      Unfortunately, my address was off for a long time (as a result of a simple error). Now if I try sending the verification email, I get nothing, and nothing shows up in the logs either.

      Is there an internal blacklist for addresses that have failed in the past?

      Anyway, could you solve this problem? I don't want to loose this account.

      Thx

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi felirat, I hope you're doing well!
         

        Out of curiosity, have you also tried a different browser to request an email verification? If not, can you try that, and also try a private tab on your browser?

         

        Keep me posted on the results! 

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