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Forum Discussion

Karen591's avatar
Karen591
New member | Level 2
5 months ago

Why is Dropbox charging me, if I only have a free Basic account?

Good morning, I would like to have an email address to write to Dropbox. In my personal account, I see I have only 2 GO. But Dropbox charged me 179,23$ every year. So I have paid this amount th...
Billing
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Hi Karen591 

 

Dropbox can only charge your account if you've given them the info. If you HAVENT then you need to contact your card company. More than likely you have actually got 2 accounts and as such logged in to the wrong one. 

 

Use https://help.dropbox.com/billing/find-credit-card-charge to find which account you are paying for and then log on to that and contact Dropbox from it. 

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