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The UK left the EU to all intents and purposes on 1 January 2021.

 

Businesses providing digital services to Britain from outside Britain are obliged to register for British VAT from that date and their invoices should show a British VAT number: \"If you’re selling digital services from the EU to the UK you will need to register and account for VAT.\" from paragraph 2.5 on https://www.gov.uk/government/publications/accounting-for-vat-on-goods-moving-between-great-britain-and-northern-ireland-from-1-january-2021/accounting-for-vat-on-services-between-the-uk-and-eu-member-states-from-1-january-2021

 

A search shows that Irish VAT is not applicable to supplies such as these outside the EU, because the place of supply is considered to be where the service is used (not supplied).  British VAT is probably applicable, in which cases a British VAT number should be quoted on Dropbox invoices.

 

Dropbox should supply a VAT invoice with a British VAT number on it. The Irish VAT invoice is incorrect. This would mean that the VAT is payable to the British government (and reclaimable if the customer is VAT registered in Britain).

 

Please can anyone explain why Dropbox invoices charge Irish VAT?

 

Many thanks.

 

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I think the matter shoulkd be taken up with HMRC in the UK.  Dropbox appear not to be properly accounting for VAT on their services provided in the UK (unless, their sales turnover falls short of the VAT threshold). The Irish authorities probably couldn't give two hoots as, presuming Dropbox account to them for the VAT they have collected, they are making money when the nature of the export says they shouldn't be.

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I think the matter shoulkd be taken up with HMRC in the UK.  Dropbox appear not to be properly accounting for VAT on their services provided in the UK (unless, their sales turnover falls short of the VAT threshold). The Irish authorities probably couldn't give two hoots as, presuming Dropbox account to them for the VAT they have collected, they are making money when the nature of the export says they shouldn't be.

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It is not up to Dropbox to decide whether a plus account is used for business or personal purposes, thus it is not up to them to decide whether or not to charge VAT. Is there a regulator in Ireland or EU-wide to whom this can be reported?

","body@stringLength":"245","rawBody":"

It is not up to Dropbox to decide whether a plus account is used for business or personal purposes, thus it is not up to them to decide whether or not to charge VAT. Is there a regulator in Ireland or EU-wide to whom this can be reported?

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Windows 10 Protected Folder Access","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:491053"},"body":"

From my side, I did.

 

I think this happened a while ago when there was a windows update but I could not say which one.

","body@stringLength":"143","rawBody":"

From my side, I did.

 

I think this happened a while ago when there was a windows update but I could not say which one.

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Windows 10 Protected Folder Access","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:490911"},"body":"Thanks for the screenshots stlouey; much appreciated!
\n
\nDid you install the desktop app with admin privileges?","body@stringLength":"438","rawBody":"Thanks for the screenshots ; much appreciated!
\n
\nDid you install the desktop app with admin privileges?","kudosSumWeight":0,"repliesCount":17,"postTime":"2021-01-27T05:31:13.827-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:490911_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1381},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:1400996":{"__typename":"User","id":"user:1400996","uid":1400996,"login":"stlouey","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-18T20:53:56.745-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1400996"},"ModerationData:moderation_data:491150":{"__typename":"ModerationData","id":"moderation_data:491150","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:491150":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1400996"},"id":"message:491150","revisionNum":1,"uid":491150,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:491053"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:491150"},"body":"

Hi Walter,


As in right click the .exe installer and select \"Run As Administrator\"? Probably not because my user account is a member of Local Admin and you dont normally need to do this.

 

Thanks


Stephen

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-01-27T16:05:00.621-08:00","lastPublishTime":"2021-01-27T16:05:00.621-08:00","metrics":{"__typename":"MessageMetrics","views":1369},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:491150","repliesCount":15,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"250","rawBody":"

Hi Walter,


As in right click the .exe installer and select \"Run As Administrator\"? Probably not because my user account is a member of Local Admin and you dont normally need to do this.

 

Thanks


Stephen

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\n
\nMay I reach out via email to investigate a bit further? ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":0,"postTime":"2021-02-02T02:08:39.350-08:00","lastPublishTime":"2021-02-02T02:08:39.350-08:00","metrics":{"__typename":"MessageMetrics","views":1350},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:492757","repliesCount":14,"readOnly":false,"editFrozen":false,"body@stringLength":"118","rawBody":"Thanks for clarifying that for me, Stephen.
\n
\nMay I reach out via email to investigate a bit further? ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:492757_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:493170":{"__typename":"ModerationData","id":"moderation_data:493170","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:493170":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1402583"},"id":"message:493170","revisionNum":1,"uid":493170,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:492757"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:493170"},"body":"

Walter,

Please update this thread when you find something interesting.

Thanks

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":0,"postTime":"2021-02-03T02:55:03.031-08:00","lastPublishTime":"2021-02-03T02:55:03.031-08:00","metrics":{"__typename":"MessageMetrics","views":1340},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:493170","repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"96","rawBody":"

Walter,

Please update this thread when you find something interesting.

Thanks

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:493170_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:493485":{"__typename":"ModerationData","id":"moderation_data:493485","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:493485":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:493485","revisionNum":1,"uid":493485,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:493170"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:493485"},"body":"I appreciate the nudge on this Aidski.
\n
\nIf you're still having issues with this, can I contact you via email to look into this together?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"140","kudosSumWeight":0,"postTime":"2021-02-03T22:58:42.859-08:00","lastPublishTime":"2021-02-03T22:58:42.859-08:00","metrics":{"__typename":"MessageMetrics","views":1324},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:493485","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"336","rawBody":"I appreciate the nudge on this .
\n
\nIf you're still having issues with this, can I contact you via email to look into this together?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:493485_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:493886":{"__typename":"ModerationData","id":"moderation_data:493886","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:493886":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1400996"},"id":"message:493886","revisionNum":1,"uid":493886,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:492757"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:493886"},"body":"

Hi Walter,

 

Yes you can reach out via as i woud like this resolved as soon as possible please.

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"112","kudosSumWeight":1,"postTime":"2021-02-04T20:35:50.594-08:00","lastPublishTime":"2021-02-04T20:35:50.594-08:00","metrics":{"__typename":"MessageMetrics","views":1314},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:493886","repliesCount":11,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"132","rawBody":"

Hi Walter,

 

Yes you can reach out via as i woud like this resolved as soon as possible please.

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:493886_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:493909":{"__typename":"ModerationData","id":"moderation_data:493909","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:493909":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:493909","revisionNum":1,"uid":493909,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:493886"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:493909"},"body":"Sure thing stlouey; you've got :envelope: ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"47","kudosSumWeight":0,"postTime":"2021-02-04T23:26:41.014-08:00","lastPublishTime":"2021-02-04T23:26:41.014-08:00","metrics":{"__typename":"MessageMetrics","views":1306},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:493909","repliesCount":10,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"236","rawBody":"Sure thing ; you've got :envelope: ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:493909_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:494593":{"__typename":"ModerationData","id":"moderation_data:494593","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:494593":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1400996"},"id":"message:494593","revisionNum":1,"uid":494593,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:493909"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:494593"},"body":"

Hi Walter,

 

Just advising that i can see a ticket ending in 49 in my account but there is no option to do anything with it. The support pages say that i should be able to click on it and post a reply but if i click it the screen goes back to the minimized ticket history with the view option?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-02-08T01:15:56.654-08:00","lastPublishTime":"2021-02-08T01:15:56.654-08:00","metrics":{"__typename":"MessageMetrics","views":1287},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:494593","repliesCount":9,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"317","rawBody":"

Hi Walter,

 

Just advising that i can see a ticket ending in 49 in my account but there is no option to do anything with it. The support pages say that i should be able to click on it and post a reply but if i click it the screen goes back to the minimized ticket history with the view option?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:494593_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:495188":{"__typename":"ModerationData","id":"moderation_data:495188","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:495188":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:495188","revisionNum":1,"uid":495188,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:494593"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:495188"},"body":"Have you tried replying through your email directly instead stlouey?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"68","kudosSumWeight":0,"postTime":"2021-02-09T12:49:47.467-08:00","lastPublishTime":"2021-02-09T12:49:47.467-08:00","metrics":{"__typename":"MessageMetrics","views":932},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:495188","repliesCount":8,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"257","rawBody":"Have you tried replying through your email directly instead ?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:495188_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:716980":{"__typename":"User","id":"user:716980","uid":716980,"login":"brendanr","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-14T06:43:21.970-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:716980"},"ModerationData:moderation_data:592166":{"__typename":"ModerationData","id":"moderation_data:592166","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:592166":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:716980"},"id":"message:592166","revisionNum":1,"uid":592166,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:495188"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:592166"},"body":"

I am having this issue too, with all of our managed Windows devices. We have backups disabled in Dropbox, and Folder Protection enabled in Microsoft Endpoint Manager. Users constantly receive protected folder access blocked notifications. Dropbox is attempting to access %userprofile%\\Music repeatedly.

 

Microsoft Endpoint Manager | Folder Protection Enabled

Microsoft Endpoint Manager

 

Windows Defender Log | Dropbox Blocked Example

Windows Defender Protected Folder Error

 

Dropbox | Backups Disabled

Dropbox Admin Center - Backup Disabled

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2022-04-20T09:54:31.230-07:00","lastPublishTime":"2022-04-20T09:54:31.230-07:00","metrics":{"__typename":"MessageMetrics","views":829},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:592166","repliesCount":7,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"2292","rawBody":"

I am having this issue too, with all of our managed Windows devices. We have backups disabled in Dropbox, and Folder Protection enabled in Microsoft Endpoint Manager. Users constantly receive protected folder access blocked notifications. Dropbox is attempting to access %userprofile%\\Music repeatedly.

 

Microsoft Endpoint Manager | Folder Protection Enabled

Microsoft Endpoint Manager

 

Windows Defender Log | Dropbox Blocked Example

Windows Defender Protected Folder Error

 

Dropbox | Backups Disabled

Dropbox Admin Center - Backup Disabled

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS01OTIxNjYtMjg4OTBpM0E2NzI1NUYyOEJEN0MzQQ?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS01OTIxNjYtMjg4ODhpOUI2Q0QxM0ExNTAwM0Q1RQ?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS01OTIxNjYtMjg4ODlpMTk3QzI0MjdDQ0UwQ0ZGNA?revision=1\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:592166_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:595683":{"__typename":"ModerationData","id":"moderation_data:595683","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:595683":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:595683","revisionNum":1,"uid":595683,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:592166"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:595683"},"body":"

Hey brendanr, sorry for the late response. 

\n

 

\n

If you're still having issues with this, may we reach out via email to investigate further?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"153","kudosSumWeight":0,"postTime":"2022-05-06T14:09:25.998-07:00","lastPublishTime":"2022-05-06T14:09:25.998-07:00","metrics":{"__typename":"MessageMetrics","views":813},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:595683","repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"357","rawBody":"

Hey , sorry for the late response. 

\n

 

\n

If you're still having issues with this, may we reach out via email to investigate further?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:595683_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1242518":{"__typename":"User","id":"user:1242518","uid":1242518,"login":"brankogrbac","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-12-16T03:52:49.070-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:43"},"entityType":"USER","eventPath":"community:mxpez29397/user:1242518"},"ModerationData:moderation_data:699153":{"__typename":"ModerationData","id":"moderation_data:699153","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:699153":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1242518"},"id":"message:699153","revisionNum":1,"uid":699153,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:595683"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:699153"},"body":"

What is the status of this ticket? When can we expect it to be resolved?

 

My protection history is filled with these messages of Dropbox attempting to access %userprofile%\\Music but backup is not enabled on any of the folders.

 

It may be useful to note that this usually happens when I create a screenshot in Windows with Win + Shift + S. it happened twice while I was making the photos for this report. How is this even related?

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-07-16T07:25:48.968-07:00","lastPublishTime":"2023-07-16T07:25:48.968-07:00","metrics":{"__typename":"MessageMetrics","views":655},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:699153","repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1460","rawBody":"

What is the status of this ticket? When can we expect it to be resolved?

 

My protection history is filled with these messages of Dropbox attempting to access %userprofile%\\Music but backup is not enabled on any of the folders.

 

It may be useful to note that this usually happens when I create a screenshot in Windows with Win + Shift + S. it happened twice while I was making the photos for this report. How is this even related?

 

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02OTkxNTMtMzkxMDlpMjFDMjRFMzEwQTNFMzc2Qg?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02OTkxNTMtMzkxMTBpOUM1MjFEQkE0QUUyRUJEQQ?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:699153_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1446775":{"__typename":"User","id":"user:1446775","uid":1446775,"login":"Nancy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T06:13:42.733-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNDQ2Nzc1LTI1OTA0aTczNUY5MzRFRjNBQkNDRkQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1446775"},"ModerationData:moderation_data:699672":{"__typename":"ModerationData","id":"moderation_data:699672","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:699672":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:699672","revisionNum":1,"uid":699672,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:699153"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:699672"},"body":"

brankogrbac, are you, by any chance, saving your screenshots automatically to Dropbox? 

\n

 

\n

If you're not sure, you can also take a look here.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"156","kudosSumWeight":0,"postTime":"2023-07-18T16:23:09.139-07:00","lastPublishTime":"2023-07-18T16:23:09.139-07:00","metrics":{"__typename":"MessageMetrics","views":642},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:488182/message:699672","repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"592","rawBody":"

, are you, by any chance, saving your screenshots automatically to Dropbox? 

\n

 

\n

If you're not sure, you can also take a look here.

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No, I am not saving my screenshots automatically to Dropbox.

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No, I am not saving my screenshots automatically to Dropbox.

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Let's check something else then; can you please visit this page, and let me know if you see any active backups there?

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Let's check something else then; can you please visit this page, and let me know if you see any active backups there?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:701120_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:702387":{"__typename":"ModerationData","id":"moderation_data:702387","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:702387":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1242518"},"id":"message:702387","revisionNum":1,"uid":702387,"depth":23,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:701120"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:702387"},"body":"

Zero backups listed. I have the option to setup backup.

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Zero backups listed. I have the option to setup backup.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:702387_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:704167":{"__typename":"ModerationData","id":"moderation_data:704167","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:704167":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:704167","revisionNum":1,"uid":704167,"depth":24,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:702387"},"conversation":{"__ref":"Conversation:conversation:488182"},"subject":"Re: Windows 10 Protected Folder Access","moderationData":{"__ref":"ModerationData:moderation_data:704167"},"body":"

Hey brankogrbac, sorry to jump in and thanks for your patience while we checked on this internally with the team.

\n

 

\n

So, this is expected to some extent as the desktop app itself integrates with your computer's file-system to give you Dropbox tools (right click options), even outside your Dropbox folder on Windows, but unless you take specific steps to configure them for sync, only the content in your Dropbox folder is syncing up or down.

\n

 

\n

In general we'd recommend whitelisting the Dropbox.exe application itself in your anti-virus/security software to avoid these kinds of issues, as well as potential interruptions to sync. 

\n


Let me know if this helps.

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Hey , sorry to jump in and thanks for your patience while we checked on this internally with the team.

\n

 

\n

So, this is expected to some extent as the desktop app itself integrates with your computer's file-system to give you Dropbox tools (right click options), even outside your Dropbox folder on Windows, but unless you take specific steps to configure them for sync, only the content in your Dropbox folder is syncing up or down.

\n

 

\n

In general we'd recommend whitelisting the Dropbox.exe application itself in your anti-virus/security software to avoid these kinds of issues, as well as potential interruptions to sync. 

\n


Let me know if this helps.

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Richard was this resolved? I am a UK customer that has been charged IE VAT ($33.17) on my invoice and don't understand why or how an Irish company can charge this to a UK customer?

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Richard was this resolved? I am a UK customer that has been charged IE VAT ($33.17) on my invoice and don't understand why or how an Irish company can charge this to a UK customer?

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It wasn't resolved, regrettably... I have spoken to a number of their customers who've switched to other synchronisation service providers because of this issue.

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It wasn't resolved, regrettably... I have spoken to a number of their customers who've switched to other synchronisation service providers because of this issue.

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