Forum Discussion

curryzero's avatar
curryzero
Explorer | Level 3
2 years ago

Impossible to select texts on Dropbox iPad

I am finding it very difficult to select texts, impossible to "select all" texts on a document in Dropbox iPad. So say I have a MS Document stored on dropbox, I want the select all the text to be co...
DTEydon's avatar
DTEydon
Explorer | Level 3
14 days ago

Yes I clearly opened/upgraded on my iPhone, thinking I was sorting a problem I faced with my storage capacity being reached.

All my data is still in place on my mac desktop.

DTEydon's avatar
DTEydon
Explorer | Level 3
14 days ago

I've realised that I'm discoursing with you whilst in my 'old' account, but my phone is in 'new' account mode.

  • curryzero's avatar
    curryzero
    Explorer | Level 3
    2 years ago

    Thank you Walter.

    I am using latest iPad Air, pros, Air 4. All had the same result

    I am using latest Dropbox app I could update to - v344.2 

    I tried to select texts on a Word document .docx in the Dropbox app itself.

    If you see attached screenshot, where I tried to select a word document inside the dropbox app on iPad / mobile, I am not able to select beyond a certain point. I cannot select beyond the word "He".

     

    There is also no option to "Select all" so that I can select every text in the document. 

    This issue has been happening all along, and I just felt the need for Dropbox to address this.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi curryzerol, we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox app and services.

       

      In the meantime, we'd recommend using the Word app or the Files app to select and copy the text.

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What can I do?","id":"message:828787","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:341322"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:828787"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828787"},"body@stripHtml({\"truncateLength\":200})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...","body@stringLength":"455","rawBody":"

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up?

\n

I've lost the plot as to how I might sort this?

\n

Thanks.

","kudosSumWeight":0,"postTime":"2025-04-02T03:53:52.698-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:upgrades","text":"upgrades","time":"2019-08-08T15:04:39.322-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828787_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":87},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:828787":{"__typename":"Conversation","id":"conversation:828787","solved":true,"topic":{"__ref":"ForumTopicMessage:message:828787"},"lastPostingActivityTime":"2025-04-02T04:57:37.376-07:00","lastPostTime":"2025-04-02T04:57:37.376-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:828787":{"__typename":"ModerationData","id":"moderation_data:828787","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828787_2":{"__typename":"Revision","id":"revision:828787_2","lastEditTime":"2025-04-02T04:01:10.972-07:00"},"ForumReplyMessage:message:828792":{"__typename":"ForumReplyMessage","id":"message:828792","conversation":{"__ref":"Conversation:conversation:828787"},"uid":828792,"revisionNum":1,"author":{"__ref":"User:user:341322"},"readOnly":false,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Upgraded using the wrong email address. What can I do?","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828792"},"parent":{"__ref":"ForumReplyMessage:message:828791"},"body":"

I've realised that I'm discoursing with you whilst in my 'old' account, but my phone is in 'new' account mode.

","body@stringLength":"117","rawBody":"

I've realised that I'm discoursing with you whilst in my 'old' account, but my phone is in 'new' account mode.

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:828796"},"body":"

I see, thanks for clarifying that for me DTEydon 

\n

In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

\n

Let me know if you have any other questions. 

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Yes I clearly opened/upgraded on my iPhone, thinking I was sorting a problem I faced with my storage capacity being reached.

All my data is still in place on my mac desktop.

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Yes I clearly opened/upgraded on my iPhone, thinking I was sorting a problem I faced with my storage capacity being reached.

All my data is still in place on my mac desktop.

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