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Forum Discussion
Unauthorized Charge on my Account
There has been an unauthorized charge on my account for $180 - no account I log into has anything except the basic free plan. I've been trying to submit support tickets but no response and there is no valid transaction ID on my account.
- Mark
Super User II
Did you give Dropbox your credit or debit card info? If you didnt then you need to speak to your card provider as your card has been cloned/hacked etc, and you need a new one.
- Hi. I've just been charged £216. I don't believe I signed up for this. Is there anyone I can speak to? Definitely can't afford this right now and don't really use it at all.
- Hannah
Dropbox Staff
Hey Darymcconnell, thanks for posting to our Community.
You can reach out to our support team directly about this, through this page.
Perhaps it was a free trial that renewed, but our team should be able to assist you further.
Let me know if you're having trouble reaching out to the team.
