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ahm0999's avatar
ahm0999
Explorer | Level 3
9 months ago

There has been an unauthorized transaction on my card through Dropbox. Help me contact Dropbox

Someone paid for something on Dropbox using my debit card information. My bank admin told me contact Dropbox and since I don’t have an upgraded plan, I’m not able to. Please help me find a number to ...
cancellations
Payments
  • Helen DBX's avatar
    Helen DBX
    9 months ago
    Hello ahm0999 
     
    Helen from Dropbox here. Thanks for reaching out about the transaction. 
     
    I’m going log a ticket for you (if you’re logged into your new Dropbox account, this is the email address).  We can then check out this unrecognised payment as soon as you reply with the requested information. 
     
    I appreciate your patience and we look forward to your response on email. 
     
    Best regards, 
    Helen 
    The Dropbox Team
Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
9 months ago
Hello ahm0999 
 
Helen from Dropbox here. Thanks for reaching out about the transaction. 
 
I’m going log a ticket for you (if you’re logged into your new Dropbox account, this is the email address).  We can then check out this unrecognised payment as soon as you reply with the requested information. 
 
I appreciate your patience and we look forward to your response on email. 
 
Best regards, 
Helen 
The Dropbox Team

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