You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Subscription linked to an old email account, how can I cancel it?
I am being charge £95.88 to my debit card for an account linked to an old email address I no longer have. On my debit card the transaction ID is only 10 characters long and not 12 as is mentioned in...
Jay
Dropbox Staff
Dropbox StaffHi @Ian F, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
- Jay - that won’t work as they request the 12 digit transaction code and only a 10 digit code is showing in my bank account. The charge was applied to my debit card/bank account and not credit card.
I am in an endless loop.
