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Forum Discussion

s. 303's avatar
s. 303
Helpful | Level 5
2 years ago

Can't contact support team

I wrote my question in detail about a week ago, and I even couldn't find my own question, but finally I found my question in "subscription" menu that I couldn't understand why "購読" in Japanese even t...
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear this, s. 303. 

 

Are you able to reach out to our support team if you visit this page?

s. 303's avatar
s. 303
Helpful | Level 5
2 years ago
Unfortunately, no.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Alright, let’s have a look. 

     

    You mentioned that you were on a phone call with our support team, right? Were you on a paid subscription at the time, and your Dropbox account got downgraded during the call? 

     

    In case you have a ticket number, please pass it on to me here, and I’ll be glad to have a look.

    • s. 303's avatar
      s. 303
      Helpful | Level 5
      2 years ago
      I have no idea now, but I haven't registered any paid programs. I tried free XX-day upgraded plan, but I didn't continue. I even don't remember when I talked to the staff or received email replies.

      Right this moment, I am free pl
      • s. 303's avatar
        s. 303
        Helpful | Level 5
        2 years ago
        Excuse me, but the screen

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