You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Live Support should be an option to solve issues
There should be an option to set up a live support call with Dropbox support. Some issues are more easily solved in a live setting where screens can be shared and discussions can happen, instead of going back and forth in email/chat.
- Jay
Dropbox Staff
Hi Skier77, thanks for messaging the Community.
Live support is available for certain plans and your support options vary depending upon your current plan.
You can view all your available options when signed into your account on this page.
If you have any further queries, feel free to message back.
Thank you, Jay. However there isn't an option for setting up a live, scheduled call with support, like a Zoom / Microsoft Teams call for example. I was chatting with support this morning who confirmed that.
- Jay
Yes, currently there isn't any option that allows for a meeting as you described, the closest option would be screensharing while on a live phone call.
We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services.
