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Forum Discussion
Nainoa
4 months agoExplorer | Level 3
I've been billed for a second time, even though I've already downgraded my account to Basic.
HI im writing this because I'm frustrated, last year I was charged for an annual subscription of 188$ and change down to the free plan and this year again I was charged for the same exact thing. I would like to get this issue resolved and felt this is the best way to resolve that problem.
- DBX_PedroCommunity Manager
- NainoaExplorer | Level 3Hello, I’ve already tried that and it can’t pull up. I have the Transaction on my Credit card right now. I can take a picture of that.
- NainoaExplorer | Level 3
I also checked a couple weeks before because I did get an email about it and made sure I had the free plan and I was still charged again.
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