You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dstew's avatar
dstew
New member | Level 2
4 months ago

Inability to access account to cancel subscription due to outdated email

I had an account associated with a student email address that I now no longer have access to. I tried to cancel my account and thought everything went through. I just received a charge and am unable ...
Account Access
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey dstew - sorry to hear about this.

 

In this case, you can contact our support team directly for further assistance via this form or this one.

 

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details. 

 

Keep us posted!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!