You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I'm paying £9.99 a month, but only see a Basic plan with 2 GB of quota, why?
paying £9.99 a month but only have 2GB storage want this corrected
- Jay
Dropbox Staff
Hi Elaine594, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
- maher1982
Super User
Hi, Could you please let us know how you made the payment (Dropbox website, Android, iOS)?
Also, are you sure that the payment was made for the same Dropbox account you are currently using?
Could you clarify exactly what plan is written on the account page?
