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khuzaimayamman's avatar
khuzaimayamman
Explorer | Level 3
3 months ago

I'm leaving my Dropbox family plan, but I'm still a member?

Hi Dropbox Team,   My account with the same id on dropbox been member of the family plan however strangely, its automatically leave the plan by sending the email while on the account setting page...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi khuzaimayamman, thanks for bringing this to our attention.

 

Could you clarify exactly what's happening step-by-step?

 

Also, I don't see any images attached in your post. Could you try attaching them in your reply?

 

This will help me to assist further!

  • khuzaimayamman's avatar
    khuzaimayamman
    Explorer | Level 3
    3 months ago

    my account is member of family plan, however in the top menu its show that i am out of space with 2GB, i am not able to sync or upload anything. please check further and rectify at your earliest.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Are you the manager of the Family plan, or a member?

         

        When you submitted the ticket, did you do it via the support page, or by sending an email directly?

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