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Forum Discussion

sdurham5833's avatar
sdurham5833
Explorer | Level 3
4 months ago

I'm being asked to upgrade my Dropbox account and I can't access my files.

How do I switch my dropbox to the free 2GB?  I thought that's what I was on, but now it won't let me access my box until I upgrade to a paid program?
Dropbox Basic
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey @sdurham5833! Welcome to our forum. 

 

Can you send me a screenshot of what you see here and of what you see when trying to access your Dropbox account? 

 

You can click on the following button to attach your screenshots in this thread: 

 

 

If you’re being asked to upgrade your Dropbox account, then you may be on a free Basic plan already and you’re running out of space. In any case though, you should still be able to normally access your account and files.

 

Ping me when you’re ready.

sdurham5833's avatar
sdurham5833
Explorer | Level 3
4 months ago

Thank you Nancy,

 

I think I have found a way around it.  I appreciate your help!

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