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Forum Discussion
I upgraded my plan, got debited twice, but it's still not upgraded, why?
Hey DropBox community,
I have tried to upgrade to a better plan on my DropBox account. While I have made the payment (which got debited twice from my account), I haven't received any notification whether the plan has been updated in my account. I do not see any changes in my DropBox account either. What should I do?
- Jay
Dropbox Staff
Hi abhishektindia, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
Keep me updated with any details.
Thanks for replying, Jay !
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
No I see nothing here. However, the amount has been debited twice (in Indian Rupees).
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?I updgraded via the Dropbox website. Have been charged by DropBox both the times. If the amount is adjusted towards a 2-year subscription of the 2 TB plan, I am fine.
- Jay
If you upgraded via the Dropbox site, but you're not seeing the payment on the site at all, this could mean that you upgraded two different Dropbox accounts.
Could you try checking this by using the card lookup tool to locate these accounts?
