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Forum Discussion
I need to know if some charges are coming from Dropbox.
Hi,
I had added information for the free trial and forgot to unsubscribe and got charged for annual subscription of Dropbox pro. i.e. 120 dollars and in a hassle I called my bank to block my account and initiate a fraudulent activity report which they did. Later when I saw that it is from Dropbox, then I initiated a refund and they complied with me and initiated the refund request and was completed.
Two days later I got 3 payments in my account from an account named Google express VPN one of about 97 dollars one of 9.7 dollars and one of 6.5 dollars.. totalling around 112 dollars.
I wanted to ask from Dropbox team if they were the ones who initiated that transaction as well. Please confirm this before I contact anybody else.
- Megan
Dropbox Staff
Hey Worker sm, welcome to our Community!
Based on everything that you described, and the name linked to the charge it doesn't sound like it's Dropbox-related.
I'm assuming it might have to do with a VPN service and you will need to check with them about this. If however you notice any Dropbox-related charges to your bank statement, feel free to let us know more and we'll rectify this.
I hope this helps!
