You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I need to cancel a plan I no longer have access to
I am being charged for a subscription for a business that is no longer in operation. I'm honestly not sure I actually even signed up for this. I can't access the account because I no longer have the email and don't recall the password. There is literally no way for me to cancel and no way to contact an actual human through this site. This is the worse customer service experience I've ever had. Does anyone know how to get an actual accountable human involved? I'm about to call BBB.
Current email is [Removed as per Community Guidelines]
- Jay
Dropbox Staff
Hi scout2, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me posted with any updates.
