You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Quentin10's avatar
Quentin10
New member | Level 1
3 days ago

I just bought Dropbox Plus but I don't have the extra quota

I subscribed to the Dropbox Plus plan, and as seen in the screenshot below, I tried joining a folder worth more than 2 GB, but I couldn't, stating that I have passed the storage limit, even if I tech...
Dropbox Plus
Plans
Storage space
Quentin10's avatar
Quentin10
New member | Level 1
3 days ago

Hi Jay, yes I am able to access the support page. But how am I supposed to contact the team via mail? I tried chatting with the chat bot but it didn't really help me. Or even if it is easier, is there a phone number I could potentially call? Thanks in advance.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    If you're not getting the options for chatting with an agent, then it means your account is still showing the Basic options.

     

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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