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Forum Discussion

red1946's avatar
red1946
Explorer | Level 3
12 months ago

I have two plans, how can I access the Family plan?

I accidentally ended up with a Basic Plan and a Family Plan. I started with the Family plan, got confused, and established a Basic Plan. Now, I cannot access my Family plan or files in my Family plan account. I have instructions on how to add the Basic Plan files to my Family Plan but I cannot access my Family Plan.

  • Hi red1946, thanks for bringing this to our attention.

     

    If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?

     

    Could you login to your account to see what plan you have currently according to this page

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi red1946, thanks for bringing this to our attention.

     

    If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?

     

    Could you login to your account to see what plan you have currently according to this page

     

    This will help me to assist further!

    • red1946's avatar
      red1946
      Explorer | Level 3

      I can't get into my Family plan. When I go to dropbox.com it uses my Basic account.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Have you tried signing out from the site and logging into the Basic plan using these steps?

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