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Forum Discussion
I have an unauthorized recurring Dropbox Sign payment.
I have received this payment on my card and cant find any active accounts that would be charged.
Seems I am not allowed to chat with support with out paying them (I am paying them and dont want to)
Does anyone know how to find out how to dispute this and talk to a human that can cancel this payment?
My payments show this:
RECURRING PAYMENT AUTHORIZED ON 08/19 DROPBOX SIGN
MONTH HTTPSWWW.HELL CA
S584233214671310
Also I have tried to look this up with no help. I go to submit a ticket for help, but all the options are greyed out (because they won't help unless you pay, but I did pay for several months without authorization)
Thanks for anyone's help!
- Nancy
Dropbox Staff
Thanks for posting on our forum today, benjamin83!
Since it looks like you’re being billed for a Dropbox Sign plan (and not a Dropbox subscription), have you tried logging a ticket with our support team from this page?
If not, please give it a try and send me your ticket number here afterwards.
Keep me updated.
Ok thanks for the help
