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Forum Discussion
I can't update my billing info, as I'm asked to select a different plan.
Hey,
My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued).
Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.
What should i do? I want to stick with my 11.99EUR/month plan, but i cant proceed as the button is not active (gray, insted of blue):
- Rich
Super User II
Time2 wrote:
Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.
It looks like you've clicked on upgrade plan, rather than update for your billing information. Make sure you're on the Billing page, then click the Update link.
Thanks for the reply!
I tried both ways, and when i'm on Billing page, after all the billing information is provided i am automatically linked to the page with plans and i can't choose the plan that i have right now.
